<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Good afternoon folks,<div>We have a handful of users who are manageable through the desktop application... but not the web app. At the moment, I do not see any differences between these users and our viewable users. Has anyone experienced this before? Know if there are restrictions on usernames or permissions that could repeat this issue? Thank you!</div><br><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div id="signature" style="background-image: url(http://bentlyholdings.com/signature/logo.jpg); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: white; font-size: 12px; font-family: 'lucida grande', helvetica, verdana, sans-serif; padding-top: 30px; padding-right: 10px; padding-bottom: 30px; padding-left: 10px; margin-top: 20px; margin-right: 0px; margin-bottom: 20px; margin-left: 0px; background-position: 15px 50%; "><strong style="color: rgb(28, 63, 149); font-size: 18px; padding-top: 0px; padding-right: 0px; padding-bottom: 2px; padding-left: 150px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-weight: bold; ">Brady J. Frey</strong><p style="color: rgb(167, 213, 158); padding-top: 0px; padding-right: 0px; padding-bottom: 15px; padding-left: 150px; font-size: 10px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; display: block; ">Art & IT Director</p><strong style="color: rgb(28, 63, 149); font-size: 14px; padding-top: 0px; padding-right: 0px; padding-bottom: 2px; padding-left: 150px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-weight: bold; ">Bently Holdings</strong><p style="font-size: 10px; color: rgb(28, 63, 149); padding-top: 0px; padding-right: 0px; padding-bottom: 2px; padding-left: 150px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; display: block; ">240 Stockton, 3rd Flr<br>San Francisco, CA 94108</p><p style="font-size: 10px; background-image: url(http://bentlyholdings.com/signature/phone.gif); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: transparent; color: rgb(28, 63, 149); padding-top: 20px; padding-right: 0px; padding-bottom: 2px; padding-left: 165px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; background-position: 150px 23px; "><strong style="font-weight: bold; ">415.288.0202</strong><span class="Apple-converted-space"> </span>x309</p><p style="font-size: 10px; background-image: url(http://bentlyholdings.com/signature/fax.gif); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: transparent; color: rgb(28, 63, 149); padding-top: 0px; padding-right: 0px; padding-bottom: 2px; padding-left: 165px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; background-position: 150px 1px; "><strong style="font-weight: bold; ">415.288.0203</strong></p></div></div></div></span></div></span><div><br></div></div></span></div></span><br class="Apple-interchange-newline"> </div><br></body></html>